1. About Our Services
Scrapi provides an online platform through which customers can submit requests for scrap collection. Depending on service availability, customers may select scrap categories, provide estimated quantities, submit pickup details, and request a collection.
A submitted pickup request is not a guarantee of immediate collection or confirmation of a specific collection time.
2. Pickup Requests and Confirmation
Customers must provide accurate contact details, pickup addresses, and information about the scrap materials.
After a pickup request is submitted, the Scrapi team may review the request and arrange an appropriate collector, subject to service availability.
Pickup schedules may change because of operational requirements, location constraints, weather, or other circumstances beyond reasonable control. We will make reasonable efforts to communicate relevant changes.
3. Scrap Categories and Rates
Rates displayed on the website are indicative rates and may vary by material type, quality, condition, contamination, and other applicable factors.
The final scrap value will be determined using the actual measured weight and the applicable rate confirmed at collection.
If the actual material differs materially from the information supplied during booking, the final value may change. Customers may review the applicable calculation before accepting the transaction.
4. Weighing and Final Value
The final amount is calculated using the accepted weight and applicable rate for the relevant scrap material.
Customers should be allowed to verify the weighing and final calculation before the transaction is completed.
5. Payments
Where online payments are enabled, transactions may be processed through Razorpay or another authorized payment provider.
Customers must provide accurate payment details through the payment provider's secure interface. Payment confirmation is subject to successful processing and verification.
Any payment collection, service charge, or other fee must be disclosed to the customer before payment.
6. Cancellation and Refunds
Pickup cancellation, payment refunds, and failed transactions will be handled according to the Cancellation & Refund Policy published on our website.
Any applicable refund will be processed subject to the circumstances of the transaction, the relevant payment provider's procedures, and applicable law.
7. Customer Responsibilities
Customers agree to:
- Provide accurate information when submitting pickup requests.
- Ensure that the materials offered for collection are lawfully possessed and available for collection.
- Provide safe and reasonable access to the pickup location.
- Cooperate with the collector during material inspection, weighing, and transaction confirmation.
- Avoid submitting fraudulent, misleading, or abusive requests.
8. Service Availability
Scrapi may modify, suspend, or discontinue any part of its services when reasonably necessary for maintenance, operational requirements, security, or legal compliance.
9. Limitation of Liability
To the extent permitted by applicable law, Scrapi will not be responsible for indirect losses arising from temporary service interruptions, inaccurate information supplied by customers, or circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
10. Intellectual Property
Website content, branding, designs, graphics, and software elements belonging to Scrapi may not be copied, reproduced, or commercially used without appropriate authorization, except where permitted by law.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be published on this page with a revised effective date.
12. Governing Law
These Terms are subject to the applicable laws of India. Disputes will be handled by the competent courts or forums in accordance with applicable law.
13. Contact Us
For questions about these Terms, please contact Scrapi:
- Website: scrapi.in
- Email: hello@scrapi.in
- Phone: +91 83489 77500