1. Cancellation Before Pickup
Customers who wish to cancel a pickup request should contact Scrapi as early as possible using the contact details provided on our website.
A pickup request may be cancelled before collection, subject to its current status and any applicable terms disclosed at the time of booking.
2. Cancellation by Scrapi
Scrapi may cancel or reschedule a pickup if the location is not serviceable, the customer cannot be contacted, the materials are materially different from the booking details, or operational circumstances prevent collection.
Where an online payment has already been collected for a service that is cancelled, the refund will be assessed according to the transaction circumstances and applicable law.
3. Failed or Duplicate Payments
If an online payment fails but the amount is debited from the customer's account, the customer should contact Scrapi with the transaction reference and relevant details.
Duplicate or incorrectly processed payments will be investigated and, where verified, refunded through the appropriate payment channel.
4. Refund Eligibility
Refund eligibility depends on the nature of the payment and the status of the transaction.
- Payment for a cancelled service: Reviewed according to the circumstances and applicable law.
- Failed transaction: Handled after payment status verification.
- Duplicate payment: Reviewed and refunded where the duplicate charge is confirmed.
- Completed scrap collection: The final scrap value is determined by the accepted weight and applicable rate. Any dispute should be reported promptly for review.
5. Refund Processing Time
Approved refunds will be initiated within a reasonable period and in accordance with the payment provider's procedures and applicable requirements. The time taken for the amount to appear in the customer's account may depend on the bank, payment method, and payment provider.
6. How to Request a Refund
Please contact Scrapi and provide:
- Your name and registered contact number.
- Pickup request ID, if available.
- Payment transaction reference, if applicable.
- A brief description of the issue.
Do not share your UPI PIN, card CVV, password, or other confidential authentication information with anyone.
7. Contact Us
For cancellation or refund assistance, please contact Scrapi:
- Website: scrapi.in
- Email: hello@scrapi.in
- Phone: +91 83489 77500