1. Information We Collect
When you use Scrapi, we may collect the following information:
- Personal Information: Full name, mobile number, WhatsApp number, and email address.
- Pickup Information: Pickup address, city, state, PIN code, and location details required to arrange scrap collection.
- Scrap Details: Scrap categories, estimated weight, uploaded photographs, and other details you provide about the materials for collection.
- Payment Information: Payment status, transaction reference, and payment-related records necessary to process and verify transactions.
- Technical Information: Browser information, device information, IP address, and website usage data, where applicable.
2. How We Use Your Information
We use the information collected to:
- Create and manage scrap pickup requests.
- Contact customers regarding pickup confirmation, scheduling, and collection.
- Assign pickup requests to appropriate collection personnel.
- Provide estimated scrap rates and calculate the final value based on actual weighing and applicable rates.
- Process and verify payments and refunds, where applicable.
- Respond to customer enquiries, callback requests, and complaints.
- Improve website functionality, security, and customer experience.
- Comply with applicable legal and regulatory requirements.
3. Location Information
If you choose to use the current-location feature, your browser may request permission to access your device's location. Location information is used to assist with pickup address identification and service coordination. You may enter your address manually instead.
4. Payments and Third-Party Services
Payments, when enabled, may be processed through Razorpay or another payment service provider. Payment processing is subject to the applicable provider's terms and privacy policy.
Scrapi does not intend to store complete card numbers, CVV numbers, UPI PINs, or banking passwords on its own servers.
We may also use third-party services, such as Cloudinary, to securely manage images and documents where applicable.
5. Sharing of Information
We may share relevant information with authorized collection personnel, payment service providers, technology service providers, and other parties when necessary to provide our services, protect our rights, or comply with legal obligations.
We do not sell customers' personal information to third parties.
6. Data Security and Retention
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
We retain information only for as long as reasonably necessary for service delivery, business records, dispute resolution, and applicable legal requirements.
7. Cookies and Website Technologies
Our website may use cookies or similar technologies for essential functionality, security, and performance. Where required, we will provide appropriate notice and choices.
8. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. Certain records may need to be retained where legally required.
9. Children's Privacy
Scrapi's services are intended for individuals legally able to use the service. We do not knowingly collect personal information from children in violation of applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.
11. Contact Us
For privacy-related questions or requests, please contact Scrapi:
- Website: scrapi.in
- Email: hello@scrapi.in
- Phone: +91 83489 77500